Frequently Asked Questions (FAQ)

Welcome to our FAQ page! We've compiled answers to the most common questions about buying, selling, and using The Comp Collection. If you can't find the information you're looking for, please feel free to get in touch with our support team.

1. What is The Comp Collection?
The Comp Collection is a special online marketplace where athletes can buy and sell pre-loved competition stagewear, like bikinis, themewear, and gowns. It’s a simple and safe way to find stunning outfits or give your own pieces a second life..

Selling on The Comp Collection

2. How do I list my items?
Simply create an account, complete the listing form, and upload images of your stagewear. Ensure your description is accurate and includes details like size, condition, and any flaws.

3. Is there a fee to list my items?
Listing is free! However, we charge a 15% commission on each successful sale to cover payment processing, administration, and website fees.

4. What happens when my item sells?
Once your item sells, you’ll receive an email notification. You must respond within 7 days, letting us know when you will post the item or if it has already been sent.

5. How should I ship my items?
You are required to send your item using a tracked and signed-for delivery service. Keep your receipt and tracking details, as they are essential for any claims related to lost parcels.

6. Where do I send the tracking information?
Once you’ve posted the item, email the tracking details to The Comp Collection. This ensures we can assist if any issues arise during shipping.

7. When do I get paid?
Payment is issued one week after the buyer confirms they’ve received the item. You can choose between PayPal or bank transfer as your payment method. You’ll be prompted to confirm your preference when listing your item.

8. What happens if my parcel gets lost?
If your parcel is lost in transit, the buyer will be refunded. You’ll need to file a claim with the courier using your proof of postage.

Buying on The Comp Collection

9. How do I buy an item?
Browse the listings, select an item you like, and follow the checkout process. Be sure to read the description carefully, as all sales are binding.

10. Can I return an item?
Returns are not offered unless the item is significantly not as described. Ensure you review the item description and photos thoroughly before making a purchase.

Shipping & Delivery

11. Who pays for shipping?
Sellers can include the cost of shipping in the item price. The recommended method is tracked and signed-for delivery to ensure secure transit.

12. How long does delivery take?
Delivery times depend on the courier, but items are typically shipped within 5-7 business days after purchase. Tracking information is provided by the seller.

Disputes & Problems

13. What if my item doesn’t arrive?
If an item doesn’t arrive, contact us immediately. Sellers are required to ship items with tracking, and we will work with both parties to resolve the issue.

14. What if the item I receive isn’t as described?
If you believe the item is significantly different from its description, contact us with photos and details. We’ll mediate with the seller to find a resolution.

Account & Payment

15. How do I create an account?
Visit our website and follow the registration process. You’ll need to provide accurate contact details to ensure smooth transactions.

16. How are payments processed?
The Comp Collection handles all payment processing. Once an item is sold and delivered, sellers receive their payment via PayPal or bank transfer.

Prohibited Listings & Activities

17. What items can I sell?
You can sell competition-related attire like bikinis, themewear, and gowns. All items must meet our quality standards and fall into accepted categories. Counterfeit, stolen, or inappropriate items are strictly prohibited.

18. What happens if I violate the rules?
Listings or accounts that breach our Terms and Conditions may be removed or suspended. This includes posting counterfeit items or engaging in fee avoidance.

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